Ente Ospedaliero Cantonale (EOC)
The Ente Ospedaliero Cantonale (EOC Ticino) needed a tool to dispatch mass alarms to the hospital personnel in case of major accidents, extraordinary risk situations, chemical emergencies or catastrophes.
EOC decided to adopt a customized version of Momentum that allows sending mass alarms and alerting off-duty personnel via several communication channels: push notifications, sms, email, pager and phone calls.
HOW DOES IT WORK?
In case of major event, a dispatch center operator notifies the alarm. Based on the characteristics of the events, EOC decides what kind of personnel and hospitals to alert in Lugano, Bellinzona, Mendrisio or Locarno. Alerts are dispatched via several communication channels based on the preferences of responders.
Momentum is a safe, quick and reliable way to alert groups of responders based on their characteristics, availability and skills, so that EOC is always ready to massively notify its employees in case of major events.
It is, indeed, the right way to alert the rights person at the right time, so that the most appropriate responders intervene to the event.
As soon as the emergency is over, Momentum notifies all the responders who intervened and those who were alerted.