A national app also for First Responders: CH Responder project


Basel, Basel-Landschaft, Bern, Solothurn and Tessin 


January 1, 2020


national first responders

What is CH Responder?

CH Responder is the first Swiss application dedicated to First Responders that will allow the cantonal rescuer to intervene in the event of sudden cardiac arrest (SCA).

CH Responder is the new app developed in collaboration with the cantons of Bern, Basel, Basel-Landschaft, Solothurn and Ticino that will allow First Responders (FR) recognised in one of these cantons to intervene in an emergency.

How does it work?

The app allows any person – who has already attended a CPR course recognized by BLS/AED and by the cantonal association that promotes the project – to register as a FR. The rescuer, once registered, will be active to receive push notifications on any emergencies that will occur nearby.

As for the cantonal app – the First Responders – if they are geo-located in one of the cantons participating in the CH Responder program, they will receive push notifications from the local 144 Station. Once the mission is accepted, the rescuers are guided to the emergency site to practice first aid to the victim.

Why CH Responder?

Every year in Switzerland more than 8,000 victims are affected by a SCA and less than 5% survive. In addition, for every minute without first aid, the chances of survival are reduced by 10%.

For this reason, we decided to collaborate with our partners to create a national app that aims to increase the chances of survival in case of SCA, increasing the number of FRs that can be alerted.

Other case histories

A mobile app to save people's lives


Fondazione Ticino Cuore


May 5, 2014



cardiac arrest; app mobile; lay first responders. 

Momentum and Fondazione Ticino Cuore

The Foundation Ticino Heart has chosen to adopt the software of Momentum in order to manage and to alert the groups of volunteer rescuers.
In case of emergency, with the use of the mobile app of Momentum, the agency succeeds to quickly mobilize the First Responders and to reach so own objective: to increase the chances of survival of the victims in the Canton Ticino.

In May 2014, DOS Group SA and Fondazione Ticino Cuore decided to develop Momentum, the first app in Switzerland designed to improve the management of out-of-hospital cardiac arrest alarms with the aim of reducing the waiting time of the victim and saving more lives.

The Foundation has decided to establish a network of first responders, the so-called First Responders, ready to help the victims of cardiac arrest outside the hospital.

To date, the Foundation has almost 4,000 volunteers out of a total of 365,000 inhabitants across the region, over 1% of the population.

How Momentum works in Ticino?

With the introduction of the application Momentum, the alarm for cardiac arrest comes sent directly on the smartphones of the rescuers. In practice, the plant sends a push notification and identifies the location of First Responders.

If the rescuer accepts the intervention, the central team identifies and geo-locates the volunteer to understand the real chances of success and evaluates the arrival time at the emergency site.

Using this technological system, the First Responder can intervene before the arrival of the ambulance

To date, 365 cases of out-of-hospital cardiac arrest have been recorded in Ticino – an average of 1 per day. The average intervention time is 3.5 minutes, (compared to the old system based on sending SMS with an average of 5.6 minutes).

Ticino ranks second in the world for the percentage of people who survived a cardiac arrest (over 50%).

Other case histories

Momentum also active for EOC hospital services


Ente Ospedaliero Cantonale 


May 5, 2018



medical alert; disaster management; hospital emergencies

How does it work?

The Momentum system, allows the sending of collective alarms to the staff out of service thanks to different communication systems, such as push notifications, sms and voice calls. 

In the face of a critical situation, the central alarm of 144 calls the operator EOC to notify the event. Depending on the severity of the accident, the same EOC operator will assess which hospital to alert –  between Lugano Regional Hospital, Bellinzona and Valli Hospital, Mendrisio Hospital and Locarno Hospital – and indicate the type of intervention to be selected.

Advantages of using Momentum

Momentum allows the immediate dispatch of the alarm to the specific group to which to make reference.
The push notification will be sent with a particular and distinctive sound to make sure that you immediately understand what type of alarm refers and for which you must promptly intervene.
The conclusion of the intervention must be notified to all those who have been alerted by other means of communication (such as the sms or the pager).

Other case histories

FCTSA chooses Momentum Fleet Management for ambulances


Federazione Cantonale Ticinese Servizi Ambulanze


March 18, 2018


fleet management; vehicle monitoring;

A solution for the management and optimisation of the ambulance service

The software of Momentum is installed on the tablets available on board of the ambulances and is always at hand of the crew.
In this way, drivers can receive alarm notifications, view mission details, be guided in traffic and operate in the best way even in high voltage situations.

Momentum Fleet Management for the ambulances is integrated with the software of the operating center and releases in automatic way the alarms with the information of sanitary character, to the means available and respecting the complex rules of engagement.

Having reached high standards of efficiency and safety with the services offered from Momentum Fleet Management, FCTSA has decided to strengthen this partnership with DOS Group and in the coming months it is planned to install the software on all the rest of the fleet in use to ambulance services.
DOS Group is proud to be a partner of FCTSA and to collaborate with them to improve the management of resources within the company and guarantee a quality service to citizens.

Other case histories